Broken tiles do occasionally do 
Cracked
Chipped
 
Through shipping.
 
Take picutre immediately
Report
Decide to wither exchange or receive credit
 
Inspect before installation
 
We will refuse request for refunds on material that is already installed.
 
Important to inspect.
 
We make an effort to ensure products are free from damage before shipment. We verify this by taking a photo of shipment  on LTL orders.
 
Sometimes damages from handling thorough UPS and USPS can happen.
 
 
 Ocassionally product may get damaged through transportation.