Broken tiles do occasionally do 
Through shipping.
Take picutre immediately
Decide to wither exchange or receive credit
Inspect before installation
We will refuse request for refunds on material that is already installed.
Important to inspect.
We make an effort to ensure products are free from damage before shipment. We verify this by taking a photo of shipment  on LTL orders.
Sometimes damages from handling thorough UPS and USPS can happen.
 Ocassionally product may get damaged through transportation.