Shipping policy

Pacificland ships nationwide including to Hawaii and Alaska.  On small orders we can ship easily with carriers such as USPS and UPS. On large orders that require palletization, we need to get quotes from freight companies in order to provide shipping costs.  For  this we request to finalize large orders through email or phone so we can provide the best rate and shipping times as needed.

 

Pacificland do not markup these shipping costs.  Quotes are usually given within the same day on weekdays. Please allow a couple of days for delivery.  Transit times vary according to cost. Usually shipping to east coast can take 1 to 2 weeks depending on service selected.  We recommended to not schedule installation until the product is delivered.

 

Pacificland uses various shipping companies for best rates possible.  This may lead to slower shipping times.  If the shipping is too slow, please call or email us to obtain faster service.

 

Pacificland ships on weekdays.  Cheaper shipping rates can be obtained by arranging delivery to a business or a freight terminal near you.  Residential delivery is almost always more expensive.

 

Some tiles are shipped on what is known as LTL or less than truckload.  All orders delivered to a residential address are curbside.  Please be prepared to move the tile when delivered. Drivers will unload order off the truck but it is your responsibility to move the tile after curbside drop off.

 

Shipment of samples are usually with USPS or UPS. Rush shipment is available at extra cost.

 

Some items may ship for free from a promotion we are running.

 

If you feel the quote for shipping is too high, please give us a call or email us so we can work something out.  We can try to absorb some or all of the shipping cost if the order is large enough.

 

Rates are categories by region of the country. For shipments within California and are less than truckload, we can expect a rate of  ~$90/pallet delivered to a business. More if it is delivered to a residential address.

 

If you are local you have the option to pickup special orders at participating Vendors warehouse to save time. Please call or email us to arrange this option.

 

Special orders usually take 2 to 3 days for pickup but sometimes can be next day if our schedule permits.

 

Sometimes we can ship in multiple boxes with united states postal service flat rate box program for lower rates. http://postcalc.usps.com/

 

This usually can be done with small orders such as glass mosaics and decorative materials like chair rails pencils, liners, etc.

 

How we package for Shipment

Pacificland takes extra care to package securely to minimize breakage from shipment. We do this by

·         Pack tile in upright position with edges oriented vertically to minimize breakage through vibrations.

·         Strap down tile with plastic wrap and/or ties

·         Use sufficient padding material in boxes

·         Mark boxes with fragile if necessary

 

Breakage in tiles are rare but occasionally occur.  It is important to inspect material for breakage at once when delivered. If you do see a breakage please do not refuse delivery.  Take some pictures and forward to us and we will process a replacement and make a claim to the shipping company.  Before we ship we will carefully inspect material for damages. To our best of knowledge  material is free of damages.